Talk to a human
Hi 🐾
No bots. No support tickets. Just one person who likes dogs and reads every email.
hello@avocadog.store — anything: product questions, order issues, suggestions, compliments to the team mascot.
orders@avocadog.store — specifically for: changes to existing orders, returns, refunds, missing parcels.
⏱️ Response time
Within 24h on US business days (Mon–Fri, 9am–6pm ET). Usually faster. Weekend emails get answered Monday morning. If you don't hear back in 48h, check your spam folder, then write again.
🌍 Languages
English (primary). Polish (native). Customer support based in Poland (UTC+2), serving all 50 US states from a California warehouse.
📦 Where we ship from
Partner warehouse in California, USA. Orders ship within 24h on US business days. See Shipping & delivery for full details.
🐶 Best time to email about a returns issue
Whenever — but mention if your pup is currently using the product they hate. We'll prioritize.
📑 Privacy & legal
If you're filing a CCPA / state privacy request, see Privacy Policy for the right subject line and timeline. For arbitration / opt-out questions, see Terms of service.